Return and exchange policy
Can I cancel the order before receiving it?
If the product has not been shipped, the order can be easily canceled by contacting the support team.
If the product has already been shipped, the shipping fees will be deducted upon cancellation.
If the product is on its way to you, we can contact the delivery company to cancel the shipment, but it may be difficult to stop it after shipping.
Which products cannot be returned?
Products still in their original packaging.
Any product without an original label or serial number, or if it contains missing accessories.
Return period?
Products can be returned within 7 days from the date of purchase, while products can be exchanged within 14 days provided they are in their original condition, unused, with the original packaging and invoice.
Will I get a full refund?
In case of defects in the product or incorrect delivery, the full amount will be refunded with all shipping fees covered.
If the return is due to the customer's decision to change their mind, the customer will be responsible for shipping fees or bank transfer fees.
When are refunds issued?
Refunds are processed via credit card or electronic payment within 48 hours.
How to return the product?
The customer must contact the customer service team to register the request.
Clear instructions for returning the product will be sent via the chosen shipping company, along with the shipping invoice number necessary to complete the process.
